Refund Policy

Last updated: May 2026

Order Cancellation

Before printing starts: Full refund (including shipping) within 2 hours of placing the order.
After printing starts: No cancellation possible. 3D printing is a custom manufacturing process and cannot be reversed once started.

To cancel, contact us immediately at [email protected] or +91 9649551155.

Print Quality Issues

If you receive a print with a manufacturing defect (not related to the original model design), we will either:

Reprint the model at no additional cost, or
Refund the full order amount (including shipping)

Conditions for quality claims:

Contact us within 7 days of delivery
Provide clear photos showing the defect
The defect must be a printing error, not a design issue in the original file

Damaged in Shipping

If your print arrives damaged during transit:

Take photos of the packaging and the damaged print immediately
Contact us within 48 hours of delivery
We will file a courier claim and send a free reprint

Non-Refundable Situations

Refunds are not available for:

Design issues in the uploaded STL file (e.g., thin walls, unsupported overhangs)
Normal FDM printing characteristics (visible layer lines, minor stringing)
Color variations from screen representation
Orders cancelled after printing has started
Minor dimensional variations (within ±0.3mm tolerance)

Refund Process

Refunds are processed via the original payment method through Razorpay
Processing time: 5-7 business days after approval
You will receive an email confirmation once the refund is initiated

Partial Refunds

In some cases, we may offer a partial refund:

Minor cosmetic issues that don't affect functionality (up to 30% refund)
Delayed delivery beyond the estimated window (up to 15% of shipping cost)

How to Request

To request a refund or reprint:

Please include your order ID and photos of the issue. We typically respond within 24 hours.